The Business Case for adopting the Construction Clients' Charter

The Clients Charter was launched in 2001 with the intention that it should enable clients to improve their procurement and management of constructed assets within a framework of continuous improvement. Suppliers were expected to be attracted to working with Charter Clients because those clients had created a collaborative approach for improvement and therefore represented a better business opportunity.

Recognizing the importance of developing the business case for the Charter, the Charter Management Board agreed it would be timely to survey a group of clients in order to gauge their views on the performance, good and bad, of the Charter, and the business benefits that adoption and implementation of the Charter brings.

A number of clients were interviewed. It is considered that the findings about the business case for adopting the Clients Charter are applicable to clients large and small in both the private and public sectors.